Affirmative Action

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1. Does the County offer a Small Business Enterprise program?
2. How do I file a discrimination complaint?
3. What are your contracting opportunities?
4. Does the County offer Outreach Contracting Programs?
5. Does the County use an online bidding program?
6. Does the County offer Disadvantaged Business Enterprise (DBE) Programs?
7. How do I request reasonable workplace accommodations?
8. How can I learn more about Accessibility to County services, programs and facilities?
9. How do I learn about County Purchasing opportunities?
10. How do I bid on Consulting Contracts?
11. How do I bid on Construction Contracts?

Animal Services

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1. What number do I call for information on...?
2. How do I make a complaint?
3. Foreclosure and pets . . . what can I do?
4. What will a dog license cost me?
5. Where are the Animal Services shelters located?
6. What are your hours?
7. I am a senior citizen. Am I eligible for a reduced dog license fee?
8. Where can I find out about dangerous animal laws?
9. Does my dog always have to be on a leash?
10. Where can I get information on animal laws in Contra Costa County.
11. How do I report abuse or neglect of an animal?
12. Who do I call about injured wildlife?
13. How do I get rid of wild turkeys in my yard?
14. How much does it cost to adopt an animal?
15. What are the requirements to adopt an animal?
16. What forms of payment are acceptable?
17. Why does my animal have to be altered and microchipped at adoption?
18. Do you have low-income vet care?
19. West Nile Virus - how do I report a dead bird or squirrel?
20. Skunks are living in my yard. . . how do I get rid of them?

Annual Public Auction Tax Sale

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1. How can I obtain a list of properties to be offered at the tax sale?
2. How do I find or see a property I'd like to bid on at the tax sale?
3. Is a tax sale publicly advertised?
4. How do I enroll in a tax sale?
5. Can I mail in or submit a sealed bid for a property in the public auction sale?
6. Can I obtain a property available at the public auction tax sale by paying the delinquent taxes thereon prior to the tentative tax sale date?
7. What guarantees do I have that the property is in good condition and can be used for my purposes?
8. Do all properties with an address have a home on them?
9. How soon can I take possession of a property after my purchase at the tax sale?
10. How is the minimum bid on a tax sale property determined?
11. When does the right of redemption on a tax-defaulted parcel subject to the power to sell cease?
12. How soon may I begin improvement of the property after my purchase?
13. What happens to the properties that do not sell at the auction? Can tax sale properties be purchased directly from the County?
14. What are the conditions of payment for property at the Tax Sale?
15. Do liens or encumbrances on Tax Sale properties transfer to the new owner through a Tax sale property purchase?
16. How can I determine what use I can make of a Tax Sale property before I purchase it?
17. How do I obtain information on Tax Lien Certificate Sales?
18. How can I get parcel maps of the properties?
19. How will the title in the deed to the purchaser be vested?
20. Are properties sold at auction on an "AS IS" basis?

Assessment Appeals

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1. How do I withdraw my application?
2. Can I choose my hearing date?
3. Does an Assessment Appeal hearing guarantee that my taxes will go down?
4. Do I have to return the Notice that I will appear at the hearing?
5. My property value has declined during the past few years. What should I do?
6. My taxes are too high and I can’t pay them. What should I do?

Assessor's Office

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1. My property value was reduced under Proposition 8. Now the Assessment has increased. Why?
2. What is a Supplemental Assessment?
3. What about NEW CONSTRUCTION reappraisals?
4. Is property assessed at the price paid?
5. Are there special programs available for Senior Citizens?
6. Is there a Builder's Exclusion?
7. I am over 55 and wish to move to a smaller home. Will my taxes go up?
8. What is the Williamson Act (Ag Preserve)?
9. When is Real Estate reappraised?
10. If I have an addition to my home, will you reappraise the entire property?
11. If I do the work myself, will I only be assessed on the cost of the materials?
12. Are mobile homes subject to property taxes?
13. When can I appeal my assessed value?
14. What and when is a lien date?
15. Why are my neighbor's and my tax bills different when the houses are the same?
16. What happens if I don't pay these taxes?
17. How do you calculate taxes?

Board of Supervisors District III

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1. Where Can I Get A Building Permit?

Building Permit Processing - Conservation & Development

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1. When do I need a permit?
2. Where are the Building Permit Offices located?
3. What types of permits can I get by Fax or Mail?
4. Who may obtain a building permit?
5. How long does it take to get a permit?
6. How can a permit be obtained for a water heater that was replaced over the weekend, due to an emergency?
7. How do I get building records / plans for my residence?

Business License - Tax Recorder

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1. Who is required to have a license?
2. How much will the Business License cost?
3. What is required to obtain a Business License?
4. What businesses are exempt from having a business license?
5. Do State Licensed contractors need a Business License too?
6. How do I apply?
7. What must be filed with the application?
8. What if I don't get a Business License?
9. What if I have more than one place of business in the unincorporated area of the County?
10. What if my business is transient or temporary?
11. How long is this license good for?
12. Will the County notify me when to renew my license?
13. How do I close my Business License?

Cable TV and CCTV, Office of Communications and Media

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1. What channel is CCTV?
2. What channel is CCTV on the Dish Network and Direct TV?
3. I missed a program. Will it air again?
4. When can I watch the Board of Supervisor meeting?
5. How can I get a DVD of an event that Contra Costa Television taped?
6. Do you give tours?
7. I thought I reached Comcast? I have a problem with my cable / internet.
8. How are cable televison franchise fees used?
9. What are PEG channels?
10. Who can use PEG channels?

Clerk of the Board

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1. Where can I get a Birth/Death/Marriage Certificate?
2. How do I file a claim against the County?

Code Enforcement - Conservation & Development

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1. What is the procedure for follow-up on possible code violations?
2. How do I notify the County about a possible code violation?
3. What should I do if I receive a “Courtesy Letter” or a “Notice to Comply”?
4. How do I contact the Code Enforcement Division?
5. What penalties result from code violations?
6. What is a Notice to Comply (NTC) fee?
7. My neighbor’s yard is over grown and unkempt. Can Code Enforcement do something about it?
8. I’m thinking about buying a portable canopy structure to cover my car in my driveway. Are these allowed?
9. I need additional living space and can’t afford to construct an addition. Can I just convert my garage into living space?
10. Can my neighbor park his R.V. or boat in the driveway?
11. My neighbor leaves their garbage cans in front of their house for several days after service pick up. Can anything be done about this?
12. What are the construction working hours in a residential neighborhood?
13. If I see someone dumping garbage on private or public property, what should I do?
14. Where do I go to complain about graffiti on public or private property?
15. Where do I report inoperable or abandoned vehicles on public streets and/or private property?
16. Do I need a permit to cut down a tree?
17. Do I need a permit to build a storage shed?
18. The building next door abandoned and people come and go at all hours of the day. To whom do I report this?
19. My neighbor has chickens, horses and/or goats. Can they be in this neighborhood?
20. My neighbor has a pool and the fence on his property has fallen down. Is he required to put it back up?
21. My tenant is responsible for a violation on the property. I’m just the landlord and can’t control how my tenant lives. Can I be held liable?
22. My building is substandard and my landlord will not make the corrections. Can you help me?

County Counsel

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1. Can I get free legal advice from the County Counsel?
2. I have suffered a personal injury or property damage that I believe was caused by the County or one of its employees. How do I go about collecting for my damages?
3. Can I talk to Sharon Anderson? I think she is the person working on my matter.
4. Who can "Accept Service"?

General Accounting and Accounts Payable - Auditor-Controller

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1. I received a check from the county and lost it. What should I do?
2. Our company delivered the goods and/or services to the county and they have forwarded the documents to Accounts Payable for processing. How soon should I receive payment?
3. I found an uncashed check that the County issued to me. It is over six months old. What should I do?

Help With Taxes - Tax Collector

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1. If I give property to my children or grandchildren, will it be reassessed?
2. Will a Change In Ownership affect my Property Taxes?
3. What are Examples of Tax-Exempted Properties?
4. Is there tax relief for Disabled Veterans?
5. What is a Homeowner's Exemption?
6. How do I qualify for a Homeowners' Exemption?
7. What sorts of properties can qualify for the Homeowners' Exemption?
8. How do I get a Homeowner's Exemption?
9. What is the filing period for the Homeowner's Exemption on the annual secured property tax bill?
10. What is the filing period for the Homeowners Exemption on my Supplemental Assessment?
11. Would an extended stay in a convalescent hospital jeopardize eligibility for the Homeowners' Exemption?
12. What requirements need to be met to qualify for temporary tax reduction?
13. Do boats and airplanes qualify if they were also damaged by the disaster?
14. After my property is rebuilt or repaired, will my property taxes be increased?
15. How is the value of my new replacement property calculated?
16. If my property was severely damaged / destroyed by a calamity but no declaration of disaster was issued by the governor, would I still be able to transfer my old base year value?
17. What if the market value of my replacement property actually turns out to be LESS than the factored Prop 13 value of my original property?
18. Can I transfer the base year value of my severely damaged / destroyed property to another county?
19. Do I have to purchase an already complete replacement property or can I buy land and build a replacement structure on it?

Human Resources

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1. What positions are currently available?
2. Can I apply online?
3. Can I use one online application for multiple jobs?
4. I was told that my job is represented. What does that mean?
5. What do I need to do to change my address or find my ranking?

Human Resources Employee Benefits

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1. How often does Catastrophic Committee meet?
2. When can I change health plans?

Internal Audit - Auditor-Controller

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1. How do I get a copy of the County’s Comprehensive Annual Financial Report (CAFR)?

Neighborhood Preservation Program - Home Rehabilitation Loans

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1. What kind of home remodeling work can the Neighborhood Preservation Program provide?
2. What services does the program staff provide?
3. Who does the home evaluation and construction work?
4. What types of assistance loans are available?
5. Is any other remodeling work eligible ?
6. How much will my payments be?
7. How is the loan secured?
8. Is rehabilitating my home right for me?
9. How can I bid as a contractor for the program's home rehabilitation work?

New Resident Information

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1. Trash Pickup?

Olympic Corridor Trail Connector Study

Payroll / Property Tax - Auditor-Controller

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1. I have a question about my property taxes. Who should I call?
2. The Assessor is reducing the assessed value of my property and I have already paid this year’s property taxes. When will I receive my property tax refund?
3. The Assessor is reducing the assessed value of my property and I have not yet paid this year’s property taxes. What should I do - should I pay the bill I received in the fall?
4. I am planning to sell my property. Are there any special property tax rules to consider?
5. Who ultimately receives the property taxes I pay?

Planning & Land Use

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1. How high can I build my fence and/or retaining wall?
2. Do my neighbors need a tree permit to remove a tree? When do they need a permit and what is the process and timeline involved?
3. How do I start a Home Occupation?
4. What can be built or done to my property?
5. Where can I get a copy of the parcel map?
6. What type of structures do not require a permit?
7. How long does the permit process take?
8. Where can I obtain information on gas, water, or sanitation lines on my property?
9. What is green building and where can I find more information about green homes?
10. When is a permit required from Building Inspection?

Probation

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1. Can I vote while I am on probation?
2. I was convicted of an offense and want to have it dismissed and/or reduced to a misdemeanor. How do I do this?
3. I want to visit my son in Juvenile Hall. When can I see him?
4. How do I get my juvenile record sealed?
5. My teenage child is beyond my control. She / he will not go to school, refuses to obey me, leaves and comes home whenever s/he pleases and refuses to tell me where s/he goes. Can probation help me?
6. My boyfriend has threatened to hurt my family and me. What can I do to make him understand I want nothing more to do with him?

Public Defender Employment

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1. Do I have to be eligible for work-study to paid for working in your department?
2. Do you allow law students to split their summer between your Department and another firm?
3. Do you hire first year law students?
4. What types of assignments do your law clerks work on?
5. Will I be working for one specific attorney?
6. Is there training for law clerks?
7. Who should I contact about employment as a law clerk?
8. When should I apply?

Public Defender General

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1. What should I do if I am arrested or I believe I am under suspicion in a police investigation?
2. What is a public defender?
3. What kinds of cases does the Office of Public Defender handle?
4. What will it cost to be represented by a public defender?
5. How do I get copies of my police reports?
6. What happens at my first court appearance?
7. Can I get a public defender to represent me in a civil, family law, or immigration case?

Public Works

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1. Who do I call to report a pothole?
2. Who do I contact to determine if I need a permit for work on my house, street, or creek?
3. How do I find out the street sweeping schedule for my neighborhood?
4. Who do I contact if I have flooding on my street?
5. Who do I call to report graffiti on public or private property?
6. How do I report illegal dumping as it occurs?
7. How do I report hazardous material spills or dumping?
8. How do I report debris on public roads?
9. How do I report debris in creeks?
10. How do I report debris on private property or a vacant lot?
11. How do I report the lack of garbage services?
12. How do I report unresolved garbage / recycling collection company complaints?
13. What is the county currently doing about illegal dumping?
14. If I see someone dumping garbage on private or public property, what should I do?

Public Works Construction

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1. I cannot get hold of an inspector. Whom should I call?
2. When do I need an encroachment permit, and where do I get one?
3. There is construction work occurring on a County Road or Flood Control Facility. What is going on?

Public Works Design

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1. What projects are upcoming or currently advertised?
2. Where can I get Contra Costa County Standard Plans?

Public Works Development Services

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1. How do I get a vesting tentative map for my development project?
2. How do I record a final map?
3. How do I get an encroachment permit?

Public Works Drainage Areas

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1. Where do I apply for a permit to do construction on my property?
2. Does the Flood Control District provide sand bags?
3. Why can’t I throw my grass clippings in the creek?

Public Works Finance

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1. When should I expect my check?
2. How do I become a vendor?
3. What is the Public Works budget?

Public Works Flood Control

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1. What is the design storm for my project?
2. Why do we need a permit to work in the creek?
3. What is the drainage easement across my property for? Can I build on it? What can I do on it?
4. Are there more Frequently Asked Questions?

Public Works Hydrology

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1. Where can I find your design standards?
2. Do you have the flow rate at a specific location on a creek?
3. There is no Flood Control data point where I need it or I need to know the post development design flows for my project. How do I calculate those flows?
4. How do I determine the 25-year 24-hour storm depth

Public Works Information Technology

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1. How do I obtain GIS information?

Public Works Maintenance

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1. Who do I call to report a pothole?
2. Why doesn't the County maintain the culvert / ditch behind my house?
3. A tree fell in the creek behind my property. Can the County remove it?

Public Works Real Property

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1. How do I obtain a title report on my property?
2. My property is adjacent to County or Flood Control District owned property. I need to use it to build on my property. How do I get permission for my contractor and I to temporarily use the land?
3. How do I transfer title to my child or another person?

Public Works Streetlights

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1. Who do I contact if a streetlight is out or blinking?
2. What information should I provide when reporting a streetlight outage?
3. How will I know which number is the streetlight pole number?
4. Can Public Works fix my streetlight?

Public Works Transportation

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1. What is the CRIPP?
2. Can we have a stop sign to control speeding?
3. What is an Area of Benefit (AOB) and who is required to pay?

Public Works Watershed Program

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1. What is a Watershed?
2. What is the difference between the County Watershed Program and Contra Costa Clean Water Program?
3. When is my street swept?
4. What is an illicit discharge and who do I call to report it?
5. What’s the difference between the storm drain system and the sanitary sewer?
6. What’s the difference between point source and non-point source?
7. What’s the difference between a Stormwater Pollution Prevention Plan (SWPPP) and a Stormwater Control Plan (SWCP)?
8. What is C.3?
9. What are ‘Best Management Practices’ (BMPs)?
10. What is NPDES and who oversees it?
11. What is an NOI and what permits does it cover?
12. What is IPM and what are some ways I can try it?
13. What are Pollutants of Concern (POCs)?

Recycling, Composting & Garbage

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1. What materials can I recycle or reuse locally?
2. What can I put in my recycling bin / cart at home?

Residential Rental Inspection Program

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1. What is considered a rental unit?
2. What if my property is not a rental?
3. Where can I learn more about the Residential Rental Inspection Program Ordinance?
4. What do I do if I lost my bill?
5. Do you accept credit cards?
6. When will the visual inspection occur?
7. Can I speak to with the inspector before they inspect my property?
8. How will I know if I pass?
9. What if my property fails the visual exterior inspection?

Secured Property Tax E-Billing

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1. What is an e-Bill?
2. What are the advantages of receiving an e-Bill?
3. How can I sign-up for e-Billing?
4. Do I have to pay a fee for e-Billing?
5. If I enroll in e-Billing, will I continue to receive a paper bill in the mail?
6. I just signed up for e-billing, what happens next?
7. How do I know that I have an e-Bill to pay?
8. I keep records of my paper bills. Can I save copies of my e-Bill?
9. Can I still pay my bill by mail if I receive an electronic bill?
10. Are there other payment options for paying my e-Bill?
11. My e-mail address has changed. How do I redirect my Secured Tax e-notifications to my new address?
12. I have forgotten my user name and/or password. What should I do?
13. Can I switch back to paper bills in the future?
14. Do I have to sign up for e-billing to access my account information online or to pay my bill online?
15. I am on e-billing, but I didn’t receive an e-mail telling me my bill is ready. Why not?
16. Can I have notifications sent to multiple e-mail addresses?
17. I didn’t sign up for e-billing, but I received notice on my tax bill that I did. Why?

Secured Property Taxes

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1. When are secured property taxes due?
2. When are secured property tax bills mailed?
3. What should I do if I don't receive a secured property tax bill?
4. What is a supplemental tax bill?
5. Do I have recourse if I think the assessed value of my property is too high?
6. What is a Special Assessment?
7. If I cannot pay my current property taxes in full, can I make a partial payment?
8. Can I pay my delinquent taxes in installments?
9. Who may apply for the Installment Plan of Redemption?
10. How do I apply for the installment plan?
11. Is there a fee to apply for the installment plan?
12. Is there a minimum installment payment that must be made to open the plan?
13. Does interest continue to accrue while participating in the installment plan?
14. What happens if I do not keep my plan current or up to date?

Sheriffs Office

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1. How do I go about getting a copy of my crime report? What does it cost?
2. My child is under 18 years old and was involved in a crime. How can I obtain a copy of the crime report?
3. How does my restraining order get recorded?
4. How can I find out if I have a warrant for my arrest?
5. How do I find out if someone is in custody?
6. How can I find out about my arrest record after I have been released?

Special Accounting - Auditor-Controller

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1. How do I get a copy of the County’s Budget?

Supplemental Taxes

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1. What is a supplemental tax bill?
2. Do I have the same right to appeal the Assessor's supplemental assessed value as I do the annual assessed value?
3. If I receive a supplemental tax bill, will I also receive an annual tax bill in the fall of each year?
4. If I pay my property taxes through an impound account (i.e., with my mortgage payment), will my lender get my supplemental tax bill?
5. What does the supplemental tax bill tell me?
6. What if I purchase a piece of property and then sell it again after a few months?
7. When I purchase property or complete construction at some point during the Fiscal Year, will I be taxed on the supplemental value for the entire Fiscal Year?
8. Is it possible to get more than one supplemental tax bill?
9. When do supplemental tax bills have to be paid?
10. If payment of the supplemental tax bill is not made before the delinquency date because of a misunderstanding between my lender and myself, may I have the penalties excused?
11. What happens if I fail to pay my supplemental tax bill?
12. Can delinquent supplemental taxes be paid on an installment plan?
13. Am I entitled to a homeowner's exemption on my supplemental tax bill?
14. Are other exemptions and assistance programs available that will help defray the amount of supplemental taxes due?

Tax Rate Area Allocations - Auditor-Controller

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1. How does this data relate to the taxes on my tax bill?
2. Who determined the allocation amounts and why do we have Tax Rate Areas?
3. Is my property in a Redevelopment Project Area, and if so, how does that affect the allocation?

Treasurer / Tax Collector

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1. How do I change my address?
2. If I don't pay my taxes, when will you sell my house?
3. How do I sign up to pay my bills online?
4. What is an Electronic Deposit Permit?
5. How can I find more information about an Electronic Deposit Permit?

Unsecured Property Taxes

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1. When are unsecured property taxes due?
2. What is an unsecured property tax?
3. What type of property is assessed as an unsecured personal property tax bill?
4. What do I have to do to contact someone?
5. What is Unsecured Tax Four Plan?
6. Where do I mail my tax payment?
7. May taxes be paid with a credit card?
8. What is the lien date?
9. What if I no longer own the property?
10. What should I do if I don't receive a tax bill?
11. What if my check is dishonored by the bank?
12. What is the fiscal year?
13. What if I disagree with the tax bill?
14. Do I need to pay the tax bill while appealing or talking with the Assessor about a reduction in the value assessed?
15. What if I don't pay my tax bill prior to delinquency?
16. What happens after I pay a delinquency, on which a lien has been placed?

Veterans Service Office

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1. I have a VA Service Connected Disability rating. Can I go to the VA to be reevaluated and receive care for my Service Connected Health conditions?
2. What does your Veterans Service office do to help Veterans?
3. I'm a veteran, can I get dental work at the VA?
4. I believe that I have an Agent Orange related disease. Can I received Compensation for my condition?
5. I've heard about VA assistance with college for my kids. Is there such a program?
6. When I die, what benefits can my spouse apply for?
7. I cannot find my military discharge papers (DD-214) or Record of Separation from the Military. Can you help me obtain a replacement copy? And how long must I wait?

Weatherizing Your Home - Conservation & Development

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1. What does the Weatherization program do?
2. What will the Weatherization program cost me?
3. What parts of Contra Costa County are eligible for this program?
4. How do I qualify for this program?
5. How do I get an application?
6. What documentation is required to complete an application?
7. Who does the testing and/or work in my home?
8. Can my landlord raise my rent because of these improvements?
9. I need assistance paying my PG&E bill. Can you help me?